At which point of contact do you have the opportunity to impress a guest?

Impressing a guest is not limited to a single moment in their experience; rather, it occurs at every point of contact throughout their journey. This includes initial inquiries, interactions during the service, and follow-up communications. Each interaction serves as an opportunity to create a positive impression, build rapport, and enhance the guest's overall experience.

For instance, the initial inquiry allows you to showcase your professionalism and attentiveness. Subsequent interactions during the service highlight your dedication to customer satisfaction and can significantly influence their opinion of your establishment. Finally, follow-up calls further demonstrate your commitment to their experience and reinforce a positive relationship.

Recognizing that every point of contact can be an opportunity to impress underscores the importance of consistency in service quality and communication. This comprehensive approach enhances guest satisfaction, increasing the likelihood of return visits and recommendations.