How should one respond to a negative review?

Responding in a friendly manner and attempting to resolve the issue is the best approach when dealing with a negative review. This strategy demonstrates professionalism and a commitment to customer satisfaction. By engaging with the reviewer, you show that you value their feedback and are willing to address their concerns. This can help improve their perception of your business and may even lead to them updating their review positively after their issue has been resolved.

This response can also serve as a valuable opportunity for other potential customers who read the review. They can see how you handle complaints and customer service, which can influence their decision to choose your business over competitors. Maintaining a constructive dialogue can also provide insights into areas for improvement that might prevent similar issues in the future.