What is the first step that should be taken in the consultation model?

In the consultation model, the initial step involves listening to the guest. This is crucial because it establishes a foundation for understanding the client's needs, preferences, and concerns. Engaging in active listening allows the professional to gather valuable information that informs the next steps in the consultation process. By focusing on what the guest is saying, the consultant can build rapport, show empathy, and ensure that the client's vision is accurately captured.

Listening first creates a supportive environment where the guest feels valued and understood, which can lead to better outcomes in the services provided. This step is foundational in establishing trust and ensures that any suggestions or ideas offered later are tailored to the specific desires of the guest.