What term is used to describe a service that enhances a guest's experience from ordinary to extraordinary?

The term that best describes a service that enhances a guest's experience from ordinary to extraordinary is an added value service. This concept encompasses any additional service or feature that goes beyond the basic offerings to create a more memorable and satisfying experience for the guest.

In hospitality and customer service, added value services are strategically implemented to differentiate offerings and foster customer loyalty. They can come in various forms, such as personalized services, complimentary upgrades, or unique experiences that exceed guest expectations.

For instance, a hotel might offer a welcome drink, a complimentary breakfast, or a special room arrangement as part of this added value service. These enhancements elevate the overall experience and play a critical role in customer satisfaction.

On the other hand, complementary services can also improve a guest's experience, but they typically refer to services that come as a bonus rather than those specifically designed to enhance the overall quality of the experience. Premium services imply a higher price point or quality, while exclusive services suggest a level of rarity or restricted availability; neither of these terms specifically focuses on enhancing an ordinary experience to an extraordinary one in the same way that added value services do.