When is the best time to suggest an authentic add-on service to a guest?

Suggesting an authentic add-on service during the consultation phase is highly effective because this is when you have the guest's full attention and can understand their needs and preferences. During the consultation, you are engaging with the guest, discussing their goals, and assessing their current situation. This allows you to tailor your recommendations based on the specific benefits that the add-on service can provide, making it a relevant and personalized suggestion.

By introducing the add-on service at this stage, you can clearly articulate how it complements the primary service the guest is already interested in. This personalized approach not only enhances the guest experience but also increases the likelihood of them seeing the value in the add-on service and deciding to proceed with it.

In contrast, other times to suggest an add-on service, like after the service, during a follow-up call, or while checking out, might not be as effective because the context or urgency to enhance their experience may not be as strong as it is during the consultation.